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How to set cancellation and rescheduling rules
Choose whether customers can cancel or reschedule, how much notice they must give, and the policy text they see.
Quick answer
Open Business, select Policies, stay on the Cancellation & Rescheduling tab, then set the toggles, notice and policy text.
Before you begin
- You need an Owner or Admin role to change policies.
- Toggles and dropdowns save straight away. Policy text needs its own Save click.